Exchange? Refunds? 11th August Aftershow

Anyone experiencing problems with the above?

Like many who were there on Saturday night, decided not to go to the Aftershow once it was announced there was no live band playing AND refunds exchanges were available as told by the security men and women up and down the queue! we were told that you could bring tickets along for another Aftershow !( what if it is already full?)

Phoned ticketmaster today and all i can say is that there is no clear statement given to their staff as conflicting answers were given, there are NO refunds !! and an exchange may be possible if you ring them with your credit/ invoice number send the tickets back and they will send others, obviously this is not going to work especially if you have given/sold tickets to others and considering our postal service

What are you experiencing?

Is there a clear statement from Ticketmaster?

Surerly it would be easier just to go to the box office with your ticket and they should honour a refund or offer an exchange .... with a smile?

Or should we just be trampled on by the corporate machine and feed them £$£$£

london1 said:

Anyone experiencing problems with the above?

Like many who were there on Saturday night, decided not to go to the Aftershow once it was announced there was no live band playing AND refunds exchanges were available as told by the security men and women up and down the queue! we were told that you could bring tickets along for another Aftershow !( what if it is already full?)

Phoned ticketmaster today and all i can say is that there is no clear statement given to their staff as conflicting answers were given, there are NO refunds !! and an exchange may be possible if you ring them with your credit/ invoice number send the tickets back and they will send others, obviously this is not going to work especially if you have given/sold tickets to others and considering our postal service

What are you experiencing?

Is there a clear statement from Ticketmaster?

Surerly it would be easier just to go to the box office with your ticket and they should honour a refund or offer an exchange .... with a smile?

Or should we just be trampled on by the corporate machine and feed them £$£$£

SquirrelMeat said:

london1 said:

Anyone experiencing problems with the above?

Like many who were there on Saturday night, decided not to go to the Aftershow once it was announced there was no live band playing AND refunds exchanges were available as told by the security men and women up and down the queue! we were told that you could bring tickets along for another Aftershow !( what if it is already full?)

Phoned ticketmaster today and all i can say is that there is no clear statement given to their staff as conflicting answers were given, there are NO refunds !! and an exchange may be possible if you ring them with your credit/ invoice number send the tickets back and they will send others, obviously this is not going to work especially if you have given/sold tickets to others and considering our postal service

What are you experiencing?

Is there a clear statement from Ticketmaster?

Surerly it would be easier just to go to the box office with your ticket and they should honour a refund or offer an exchange .... with a smile?

Or should we just be trampled on by the corporate machine and feed them £$£$£

Did you book on credit card?

If so, phone up your credit card company and hand the problem over to them. Explain you bought tickets and the show was cancelled (see BBC website), but you have been unable to get your refund.

Job done.

We actually went in to the afterparty on Aug 11th, it was an awful we knew Prince wasn't going to be there but the DJ was rubbish and it was very empty, The door staff told us if we wanted exchanges (no refunds) to come back to the indigo box office whenever it's open to excahnge the tixs, as the lines on Saturday were crazy.

SquirrelMeat said:

london1 said:

Anyone experiencing problems with the above?

Like many who were there on Saturday night, decided not to go to the Aftershow once it was announced there was no live band playing AND refunds exchanges were available as told by the security men and women up and down the queue! we were told that you could bring tickets along for another Aftershow !( what if it is already full?)

Phoned ticketmaster today and all i can say is that there is no clear statement given to their staff as conflicting answers were given, there are NO refunds !! and an exchange may be possible if you ring them with your credit/ invoice number send the tickets back and they will send others, obviously this is not going to work especially if you have given/sold tickets to others and considering our postal service

What are you experiencing?

Is there a clear statement from Ticketmaster?

Surerly it would be easier just to go to the box office with your ticket and they should honour a refund or offer an exchange .... with a smile?

Or should we just be trampled on by the corporate machine and feed them £$£$£

Did you book on credit card?

If so, phone up your credit card company and hand the problem over to them. Explain you bought tickets and the show was cancelled (see BBC website), but you have been unable to get your refund.

Job done.

Did anyone notice the bar as you approach the indigo after the shows where they've been playing Prince and you can just go in there for free anyway? What time do they close?

machinegun said:

ladymisskat said:

PREDOMINANT said:

ladymisskat said:

PREDOMINANT said:

So can you take your existing tickets in this week and get an exchange?

london1 said:

ladymisskat said:

Has anyone exchanged their Saturday 11th tickets for other Aftershow tickets yet?

Has anyone exchanged their Saturday 11th tickets for other Aftershow tickets yet?

Apparently Ticketmasters' official line from the promoters was that they could only exchange tickets for another night.

However ticketmaster was pushing the promoters to give a full refund as they had so many complaints about the no show. People are advised to wait a day or two and then call back. They should have it resolved by then.

This doesn't help some as they have returned home ie Scotland, Manchester, Europe etc

This way more and more will swallow the loss because it is made so difficult by promoters etc for people to get an immediate respolve and place £25 quid directly into the profit bin AND service costs etc.

Wish you all luck in your endeavors

Peace
[Edited 8/14/07 7:50am]

I managed to exchange mine on the night for 24th.

We stood in the queue for 2 hours and exchanged for 1st September.

When word first got out we were told that they would refund but when we got there they were refusing refunds ... I have to say that I'm personally quite pleased as it's given me an excuse to tag another show on! Rock on! :

I got told by ticketmaster that it is in the hands of the promoters and would be back in touch when then heard from them.


It would have not been too bad if a band of some description played but i feel totally ripped off paying £75 each to see a DJ.

He is my world and so CUTE

http://picasaweb.google.c...0WYK7IDiU#

I went back on the Sunday & the staff at the ticket office told me that they could not exchange the tickets as I had bought them from Ticketmaster, not direct from the arena. I live in the Northwest, & the only other night I have show tickets for is the 21/9. There is no chance of me getting aftershow tickets for then...

The show itself was the most unforgettable night of my life. My girlfriend & I are broke, & that Saturday night was the first trip away we have had together for a few years. She bought me the tickets because she knows that Prince has been my hero since I was a kid. I bought the aftershow tickets as a surprise & really thought it would make our weekend away even more memorable. I dont need to explain what actually happened because similar tales of that night have been churned out all over this forum.

I got lucky & read on here that tickets for the final show were on sale last week & managed to get a pair. That was supposed to be my girlfriend's birthday present, but I ended up having to tell her what I had bought her way in advance, in the middle of a disgruntled mob in order to explain why we had to queue for an hour and a half in a (vain) attempt to exchange our tickets for 21/9.

I dont blame Prince or his gang for the disappointment, but some sort of clear resolution needs to be produced.